Is this citizenM Boston Back Bay pet-friendly for guests?

No, pets are not allowed at this property. Check the guest reviews to learn what guests had to share.

Does the citizenM Boston Back Bay have a swimming pool?

No, this citizenM Boston Back Bay does not have a swimming pool. Check the Facility Overview section for details about the pool and other available facilities.

How much does it cost per night to stay in citizenM Boston Back Bay?

Best-rates for the citizenM Boston Back Bay starts from $118 per night with includes Air Conditioner, Internet, Kitchen, Wheelchair Accessible, Accessibility, Laundry, Wellness Facilities, Breakfast, Child Friendly, Security/Safety, Bedding/Linens, Restaurant, Bar, Guest Services with all other facilities. matches every traveler with their perfect accommodation, whether you are traveling with a group, friends, family, or pets.

Is citizenM Boston Back Bay a family-friendly place to stay?

Based on the information we have received from the owner or our partner, this is considered to be a family-friendly property. Families have rated this hotel 4 stars or guests have recommended them suitable for families. As reported by the owner or manager, the hotel has specified that children are welcome. Please see details about suitability for your family or inquire with the property to learn more.

Is the citizenM Boston Back Bay wheelchair accessible or offer services for disabled guests?

Based on the information received from our partner, the citizenM Boston Back Bay is wheelchair accessible. Likewise, there is an elevator specified as being available at the property. Specific accessibility details may be addressed in the property details section of this page.

What is the minimum night stay policy for the citizenM Boston Back Bay?

Based on the information reported by the owner or manager, the citizenM Boston Back Bay indicates 1 day stay policy at this hotel. Guests are cautioned that the minimum stay policy may differ based on seasonality or availability and may be at the discretion of the owner or manager.

What cancellation policy is in place for citizenM Boston Back Bay?

Guests are cautioned that the cancellation policy may differ based on seasonality, availability, or current travel restrictions. Guests should also be aware that this policy may be subject to change and should be confirmed prior to booking. More details may be available on this page in the property description. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.

citizenM Boston Back Bay | Hotel in Boston

| 9.4 (2140 Reviews) | 1 Bathroom

Back Bay West Hotel | citizenM Boston Back Bay

Hotel in Back Bay West, Boston

Hotel with a restaurant, steps from Newbury Street
Along with a restaurant, this smoke-free hotel has a 24-hour fitness center and a bar/lounge. WiFi in public areas is free. Other amenities include a coffee shop/cafe, coffee/tea in a common area, and a microwave in a common area.
Housekeeping is available on request.
CitizenM Boston Back Bay offers 399 accommodations with iPads and iPod docking stations. Pillowtop beds feature premium bedding. 43-inch LED televisions come with premium digital channels. Bathrooms include showers with rainfall showerheads and hydromassage showerheads, complimentary toiletries, and hair dryers.

This Boston hotel provides complimentary wireless Internet access, with a speed of 100+ Mbps (good for 1–2 people or up to 6 devices). Business-friendly amenities include desks, safes, and phones. Housekeeping is provided on request.

Recreational amenities at the hotel include a 24-hour fitness center.

Amenities

Air Conditioner

Wheelchair Accessible

Accessibility

Security/Safety

Bedding/Linens

Wellness Facilities

Restaurant

Bar

Guest Services

Breakfast

Child Friendly

Internet

Kitchen

Laundry

Facility Overview

Bathrooms

Shower

Soap

Toilet paper

Hydromassage showerhead

Eco-friendly toiletries

Towels

Private bathroom

Toothbrush and toothpaste (on request)

Hair dryer

Shampoo

Bedroom

Air conditioning (climate-controlled)

Pillow-top mattress

Heating (climate-controlled)

Bed sheets

Premium bedding

Recycling

Bulk dispenser for toiletries

Phone

LED light bulbs

Mobile key entry

Desk

Eco-friendly cleaning products provided

Energy-saving switches

Iron/ironing board

Laptop-friendly workspace

Water-efficient showers only

Safe

Water-efficient toilets only

Breakfast

Coffee/tea in common area(s)

1 bar

Buffet breakfast available for a fee daily 6:00 AM–11:00 AM: USD 20 per person

1 restaurant and 1 coffee shop/cafe

Refrigerator

Parking

No onsite parking available

Accessibility

Wheelchair-accessible restaurant

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

Wheelchair-accessible bathroom vanity

Elevator

Wheelchair-accessible fitness center

Wheelchair-accessible registration desk

Wheelchair-accessible registration desk height (inches): 34

Shower grab bar height (inches): 36

Wheelchair-accessible lounge

Wheelchair-accessible vanity height (inches): 34

Elevator door width (inches): 42

Wheelchair accessible (may have limitations)

Grab bar in shower

Wheelchair-accessible path to elevator

Activities

24-hour fitness center

Entertainment

43-inch LED TV

iPad

Digital channels

Premium channels

General

Coworking space

Water dispenser

Elevator

English

Double-glazed windows

No plastic coffee stirrers

Smoke-free property

No plastic soda bottles

Humane treatment of captive wild animals

No plastic drinking straws

Vegetarian dining options

Local artist showcase

TV in lobby

Comprehensive food waste policy

At least 80% lighting from LEDs

No plastic water bottles

Communal living room

Comprehensive recycling policy

Reusable cups only

Locally-owned & organized tours & activities

Shared microwave

Local culture & ecosystem education

Water dispenser

Biodegradable coffee stirrers

Biodegradable drinking straws

Guest Services

Refrigerator

24-hour front desk

Multilingual staff

Luggage storage

Housekeeping (on request)

Internet

In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi and wired Internet

Policies

Check-in

Check-in time starts at 2:00 pm express check-in available minimum check-in age: 18

Check-out

Check-out before 11:00 am express check-out available late check-out fee: usd 69 late check-out subject to availability

Child Policy

Children are welcome. kids stay free! one child 10 years old or younger stays free when using existing bedding. rollaway/extra beds are not available. cribs (infant beds) are not available.

Payment Policy

Fee for buffet breakfast: approximately usd 20 per person late check-out fee: usd 69 (subject to availability) the above list may not be comprehensive. fees and deposits may not include tax and are subject to change.

Pet Policy

Pets not allowed

Extra-person charges may apply and vary depending on property policy government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges long-term renters welcome noise-free guestrooms cannot be guaranteed onsite parties or group events are strictly prohibited safety features at this property include a carbon monoxide detector, a smoke detector, and a security system special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed this property accepts credit cards and debit cards; cash is not accepted this property affirms that it follows the cleaning and disinfection practices of commitment to clean (marriott) this property reserves the right to pre-authorize the guest's credit card prior to arrival. this property uses eco-friendly cleaning products

Reviews

Julie

Dec 15, 2025 07:34:02 AM

Review Score: 10

Summary: The room was extremely clean, which made it a great place to come back to each night. We were in town for a family funeral and every staff member was extremely compassionate and kind. After an exhausting week, we appreciated the deep sleep we had because of the blackout blinds and the very comfortable bed.

See All Reviews

Room Arrangement

Room Info	Facilities
Room, 1 King Bed Room Size: 151 square feet m² 1 King Bed	General Number of living rooms 0, Number of bedrooms - 0, Ping - 4, Square feet - 151, Square meters - 14, Bed count minimum 1, Bed count maximum 1
Room, 1 King Bed (High Floor) Room Size: 151 square feet m² 1 King Bed	General Number of living rooms 0, Number of bedrooms - 0, Ping - 4, Square feet - 151, Square meters - 14, Bed count minimum 1, Bed count maximum 1
Room, 1 King Bed (Mobility Accessible, Roll-In Shower) Room Size: 151 square feet m² 1 King Bed	General Number of bedrooms - 0, Wheelchair-width doorways, Ping - 4, Lever door handles, Transfer shower, Low bed height (inches) - 24, Low desk height (inches) - 30, Doorway wheelchair width (centimeters) - 91, Low-height bed, Doorway wheelchair width (inches) - 36, Low counters/sink height (inches) - 34, Low counters/sink height (centimeters) - 86, Bed count minimum 1, Number of living rooms 0, Low bed height (centimeters) - 60, Low-height counters/sink, Low-height desk, Raised toilet seat, Raised toilet seat height (inches) - 16, Square feet - 151, Square meters - 14, Raised toilet seat height (centimeters) - 41, Wheelchair accessible, Low desk height (centimeters) - 76, Bed count maximum 1
Premium Room, 1 King Bed (View) Room Size: 151 square feet m² 1 King Bed	General Number of living rooms 0, Number of bedrooms - 0, Ping - 4, Square feet - 151, Square meters - 14, Bed count minimum 1, Bed count maximum 1