Is this Santurce resort pet-friendly for guests?

No, pets are not allowed at this property. Check the guest reviews to learn what guests had to share.

What time is check-in & check-out at Santurce resort?

Check-in time for Santurce resort starts counting from 4:00 PM and check-out is until 11:00 AM. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.

Does the Santurce resort have a swimming pool?

Yes, this Santurce resort has a swimming pool. Check the Facility Overview section for details about the pool and other available facilities.

How much does it cost per night to stay in Santurce resort?

Best-rates for the Santurce resort starts from $357 per night with includes Spa, Guest Services, Wheelchair Accessible, Accessibility, Sports/Activities, Bedding/Linens, Restaurant, Toiletries, Breakfast, Child Friendly, View, Ocean View, Pool, Designated Smoking Area, Transportation/Shuttle, Business Services, Laundry, Air Conditioner, Parking, Bar, Entertainment, Hot Tub, Internet, Kitchen, Balcony/Terrace, Wellness Facilities with all other facilities. matches every traveler with their perfect accommodation, whether you are traveling with a group, friends, family, or pets.

Is Santurce resort a family-friendly place to stay?

Based on the information we have received from the owner or our partner, this is considered to be a family-friendly property. Families have rated this resort 4 stars or guests have recommended them suitable for families. As reported by the owner or manager, the resort has specified that children are welcome. Please see details about suitability for your family or inquire with the property to learn more.

Is the Santurce resort wheelchair accessible or offer services for disabled guests?

Based on the information received from our partner, the Santurce resort is wheelchair accessible. Likewise, there is an elevator specified as being available at the property. Specific accessibility details may be addressed in the property details section of this page.

What is the minimum night stay policy for the Santurce resort?

Based on the information reported by the owner or manager, the Santurce resort indicates 1 day stay policy at this resort. Guests are cautioned that the minimum stay policy may differ based on seasonality or availability and may be at the discretion of the owner or manager.

What cancellation policy is in place for Santurce resort?

Guests are cautioned that the cancellation policy may differ based on seasonality, availability, or current travel restrictions. Guests should also be aware that this policy may be subject to change and should be confirmed prior to booking. More details may be available on this page in the property description. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.

DoubleTree by Hilton San Juan | Resort in San Juan

| 9.0 (1006 Reviews) | 1 Bathroom

Santurce Resort | DoubleTree by Hilton San Juan

Resort in Santurce, San Juan

Art Deco San Juan resort connected to a shopping center, steps from Calle Loiza
3 restaurants, a full-service spa, and an outdoor pool are available at this resort. Free WiFi in public areas and a free beach shuttle are also provided. Other amenities include 2 bars/lounges, a 24-hour health club, and 2 coffee shops/cafes.
DoubleTree by Hilton San Juan offers 184 accommodations with laptop-compatible safes and complimentary newspapers. Beds feature premium bedding. Refrigerators, microwaves, and coffee/tea makers are provided. Bathrooms include showers, bathrobes, and complimentary toiletries.

This San Juan resort provides complimentary wired and wireless Internet access, with a WiFi speed of 50+ Mbps. Business-friendly amenities include phones along with free local calls (restrictions may apply). Additionally, rooms include complimentary bottled water and blackout drapes/curtains. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

A 24-hour health club and complimentary bicycles are featured at the resort. An outdoor pool, a children's pool, and a hot tub are on site. Other recreational amenities include a sauna and a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Amenities

Air Conditioner

Parking

Pool

Designated Smoking Area

View

Wheelchair Accessible

Ocean View

Balcony/Terrace

Accessibility

Transportation/Shuttle

Business Services

Sports/Activities

Bedding/Linens

Wellness Facilities

Spa

Restaurant

Bar

Toiletries

Guest Services

Entertainment

Breakfast

Child Friendly

Hot Tub

Internet

Kitchen

Laundry

Facility Overview

Bathrooms

Shower

Free toiletries

Private bathroom

Towels

Bathrobes

Bedroom

Blackout drapes/curtains

Air conditioning (climate-controlled)

Free cribs/infant beds

Premium bedding

Hypo-allergenic bedding

Bed sheets

Free newspapers

Laptop-compatible safe

Free local calls

Phone

Soundproofing

Breakfast

2 bars/lounges

Room service available

Free reception (select days)

3 restaurants and 2 coffee shops

Coffee/tea in common area(s)

Full breakfast available for a fee daily 6 AM–11 AM: USD 3.00-22.00 per person

Coffee/tea maker

Free bottled water

Microwave

Refrigerator

Parking

Valet parking on site (USD 30 per day)

Free beach shuttle

Self parking on site (USD 25 per day; includes in/out privileges)

Wheelchair-accessible parking and van parking available

Accessibility

Wheelchair-accessible lounge

Visual alarms in hallways

Wheelchair-accessible van parking

Wheelchair-accessible business center

Well-lit path to entrance

Wheelchair-accessible registration desk

Wheelchairs available on site

Wheelchair-accessible fitness center

Assistive listening devices available

5 on-site accessible parking spaces

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

Wheelchair-accessible parking

Wheelchair-accessible path to elevator

Stair-free path to entrance

Wheelchair accessible (may have limitations)

Phone accessibility kit

Valet for wheelchair-equipped vehicle

Elevator door width (inches): 36

Wheelchair-accessible registration desk height (inches): 45

Pool hoist on site

Pool access ramp on site

Wheelchair-accessible pool

Elevator

Wheelchair-accessible concierge desk

Wheelchair-accessible restaurant

Activities

Beach access

Casino

Segway rentals/tours

Health/beauty spa

Parasailing

Sailing

Water skiing

Kayaking

Scuba diving

Ecotours

Skydiving

Windsurfing

Scooter/moped rentals

Golfing

Outlet shopping

Hiking/biking trails

Surfing/body boarding

Ziplining

Children's pool

24-hour fitness center

Free bicycle rentals

Outdoor pool

24-hour pool access

Sauna

Yoga classes

Ecotours

Fitness classes

Billiards/pool table

Full-service spa

Hot tub

Table tennis

Designer stores

General

24-hour business center

Meeting rooms - 5

Computer station

Conference center (7000 square feet of space)

Gift shop/newsstand

Free newspapers in lobby

Front-desk safe

ATM/banking services

Grocery/convenience store

Elevator

Vending machine

Banquet hall

French

Spanish

English

Romance packages available

Beach towels

TV in lobby

Designated smoking areas

Guest Services

Children's pool

Refrigerator

Snack bar/deli

Microwave

Outdoor pool

Free cribs/infant beds

Grocery/convenience store

In-room child care (surcharge)

Children's games

Children's toys

Laundry facilities

Soundproofed rooms

Luggage storage

Multilingual staff

Concierge services

Hair salon

Porter/bellhop

Daily housekeeping

Dry cleaning service

Free grocery shopping service

Wedding services

Tour/ticket assistance

Laundry facilities

24-hour front desk

Internet

Available in some public areas: Free WiFi

Available in all rooms: Free WiFi and wired Internet

In-room WiFi speed: 50+ Mbps

Outdoors

Beach umbrellas

Terrace

Pool sun loungers

Beach loungers

Pool umbrellas

Garden

Spa

Body wraps

Spa open daily

Mud bath

Couples treatment room(s)

Hot tub

Manicures and pedicures

Outdoor treatment areas

Facials

Body scrubs

Massage/treatment rooms

Aromatherapy

10 treatment rooms

Hot springs/mineral springs

Sauna

Body treatments

Thalassotherapy

Steam room

Reflexology

Massages

Policies

Check-in

Check-in start time: 4 pm; check-in end time: midnight contactless check-in available minimum check-in age: 21

Check-out

Check-out before 11 am contactless check-out available express check-out available

Child Policy

Children are welcome. kids stay free! children 17 years old and younger stay free when using existing bedding. rollaway/extra beds are not available. free cribs (infant beds)!

Payment Policy

Fee for full breakfast: approximately usd 3.00 to 22.00 per person self parking fee: usd 25 per day (in/out privileges) valet parking fee: usd 30 per day the above list may not be comprehensive. fees and deposits may not include tax and are subject to change.

Pet Policy

Pets not allowed (service animals are welcome, and are exempt from fees)

Extra-person charges may apply and vary depending on property policy government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed this property accepts credit cards, debit cards, and cash this property affirms that it follows the cleaning and disinfection practices of cleanstay (hilton) this property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

Reviews

Karen

Jan 18, 2026 10:57:34 PM

Review Score: 10

Summary: Staff helpful. We had to fix our blind as was not working. Pillows hard as rocks but room quiet and testful

See All Reviews

Room Arrangement

Room Info	Facilities
Room, 1 King Bed, Tower Room Size: 350 square feet m² 1 King Bed	General Premium TV channels, Cable TV service, Square feet - 350, Bed count minimum 1, Bed count maximum 1, Square meters - 33, City view, LCD TV, Number of bathrooms - 1, Ping - 10
Room 1 King Bed, Corner Room Size: 420 square feet m² 1 King Bed	General Number of living rooms 0, Premium TV channels, Number of bedrooms - 0, Cable TV service, Square meters - 39, Bed count minimum 1, Bed count maximum 1, Square feet - 420, City view, LCD TV, Ping - 11.80
Deluxe Room, Multiple Beds, Balcony Room Size: 462.6 square feet m² 2 Queen Bed and Double Murphy Bed	General Number of living rooms 0, Premium TV channels, Number of bedrooms - 0, Cable TV service, Ping - 13, Extra bed count 0, Square meters - 42, Furnished balcony or patio, Square feet - 462.6, Smart TV, Garden view, Balcony, Bed count minimum 2, Bed count maximum 2
Standard Room Room Size: 350 square feet m² 2 Queen Bed and Double Murphy Bed	General Premium TV channels, Ping - 9.84, Cable TV service, Square feet - 350, Bed count minimum 2, Square meters - 33, City view, LCD TV, Bed count maximum 2
Room, 1 King Bed, Non Smoking Room Size: 420 square feet m² 1 King Bed	General Premium TV channels, Cable TV service, Square meters - 39, Bed count minimum 1, Bed count maximum 1, Square feet - 420, City view, LCD TV, Ping - 11.80
Standard 1 Queen Bed Room Size: 355.8 square feet m² 1 Queen Bed	General Square feet - 355.8, Premium TV channels, Square meters - 33.1, Cable TV service, Bed count minimum 1, Bed count maximum 1, City view, LCD TV, Ping - 10
Deluxe 1 King Bed Balcony Room Size: 450 square feet m² 1 King Bed	General Square meters - 42, Premium TV channels, Furnished balcony or patio, Cable TV service, Smart TV, Square feet - 450, Garden view, Ping - 13, Balcony, Bed count minimum 1, Bed count maximum 1
Deluxe 1 King Garden View Room Size: 450 square feet m² 1 King Bed	General Square meters - 42, Number of living rooms 0, Premium TV channels, Number of bedrooms - 0, Cable TV service, Smart TV, Square feet - 450, Garden view, Ping - 13, Bed count minimum 1, Bed count maximum 1
Room, 1 King Bed Accessible Room Size: 420 square feet m² 1 King Bed	General Number of living rooms 0, Premium TV channels, Number of bedrooms - 0, Wheelchair-width doorways, Cable TV service, Square meters - 39, Ping - 12, Hand-held showerhead, Doorway wheelchair width (centimeters) - 91, Wheelchair accessible, Square feet - 420, LCD TV, Fixed shower seat, Doorway wheelchair width (inches) - 36, Bed count minimum 1, Bed count maximum 1, City view
Deluxe Room, Multiple Beds, Garden View Room Size: 450 square feet m² 2 Queen Bed and Double Murphy Bed	General Square meters - 42, Number of living rooms 0, Premium TV channels, Number of bedrooms - 0, Cable TV service, Smart TV, Square feet - 450, Garden view, Ping - 13, Extra bed count 0, Bed count minimum 2, Bed count maximum 2