Is this Kempinski Hotel Hangzhou pet-friendly for guests?

No, pets are not allowed at this property. Check the guest reviews to learn what guests had to share.

What time is check-in & check-out at Kempinski Hotel Hangzhou?

Check-in time for Kempinski Hotel Hangzhou starts counting from 2:00 PM and check-out is until 12:00 PM. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.

Does the Kempinski Hotel Hangzhou have a swimming pool?

Yes, this Kempinski Hotel Hangzhou has a swimming pool. Check the Facility Overview section for details about the pool and other available facilities.

How much does it cost per night to stay in Kempinski Hotel Hangzhou?

Best-rates for the Kempinski Hotel Hangzhou starts from $189 per night with includes Toiletries, Laundry, Pool, Private Pool, Transportation/Shuttle, Business Services, Sports/Activities, Restaurant, Air Conditioner, Balcony/Terrace, Guest Services, Child Friendly, Hot Tub, Internet, Wellness Facilities, Spa, Parking, View, Wheelchair Accessible, Ocean View, Oceanfront, Security/Safety, Accessibility, Entertainment, Breakfast with all other facilities. matches every traveler with their perfect accommodation, whether you are traveling with a group, friends, family, or pets.

Is Kempinski Hotel Hangzhou a family-friendly place to stay?

Based on the information we have received from the owner or our partner, this is considered to be a family-friendly property. Families have rated this hotel 5 stars or guests have recommended them suitable for families. As reported by the owner or manager, the hotel has specified that children are welcome. Please see details about suitability for your family or inquire with the property to learn more.

Is the Kempinski Hotel Hangzhou wheelchair accessible or offer services for disabled guests?

Based on the information received from our partner, the Kempinski Hotel Hangzhou is wheelchair accessible. Likewise, there is an elevator specified as being available at the property. Specific accessibility details may be addressed in the property details section of this page.

What is the minimum night stay policy for the Kempinski Hotel Hangzhou?

Based on the information reported by the owner or manager, the Kempinski Hotel Hangzhou indicates 1 day stay policy at this hotel. Guests are cautioned that the minimum stay policy may differ based on seasonality or availability and may be at the discretion of the owner or manager.

What cancellation policy is in place for Kempinski Hotel Hangzhou?

Guests are cautioned that the cancellation policy may differ based on seasonality, availability, or current travel restrictions. Guests should also be aware that this policy may be subject to change and should be confirmed prior to booking. More details may be available on this page in the property description. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.

Kempinski Hotel Hangzhou | Hotel in Hangzhou

| 8.9 (81 Reviews) | 2 Bathrooms 27 Guests

Gongshu Hotel | Kempinski Hotel Hangzhou

Hotel in Gongshu, Hangzhou

Located in Hangzhou and with Hangzhou East Train Station reachable within 5.2 miles, Kempinski Hotel Hangzhou has concierge services, non-smoking rooms, a garden, free WiFi throughout the property and a terrace. Offering a restaurant, the property also has a fitness center, as well as an indoor pool and a sauna. The property provides a kids' club, room service and currency exchange for guests. All rooms at the hotel have air conditioning and a safety deposit box. Buffet and à la carte breakfast options are available at Kempinski Hotel Hangzhou. The accommodation offers a hot tub. Languages spoken at the 24-hour front desk include English and Chinese. Wushan Square is 5.7 miles from Kempinski Hotel Hangzhou, while Lingyin Temple is 6.4 miles from the property. Hangzhou Xiaoshan International Airport is 21 miles away.

Kempinski Hotel Hangzhou is located in Hangzhou.

This 342 Bedrooms Hotel is suitable for tourists and travelers. It has several amenities that would guarantee your comfort. These amenities include: Accessibility, Entertainment, Breakfast, and several others. This is a 5 star rated property and has over 81 reviews with the average score of 8.9 . Coming to Hangzhou and needing a place to stay? Be it for work or for leisure, consider staying at this Hotel for your next visit, you will surely love it.

You can check the reviews and description of this 342 Bedrooms Hotel if you want to learn more about this place in Hangzhou. These details are authentic, as they are provided by our partner, booking.com.

This Kempinski Hotel Hangzhou in Hangzhou is well equipped and has all facilities that have been listed below. Please note that these details were shared to us by booking.com for the listed “Kempinski Hotel Hangzhou”. We solely rely on their shared details and are regarded as “accurate”. If you have any concerns about the information or accuracy describing this Hotel, please let us know.

Amenities

Air Conditioner

Parking

Pool

View

Wheelchair Accessible

Private Pool

Ocean View

Balcony/Terrace

Oceanfront

Accessibility

Transportation/Shuttle

Security/Safety

Business Services

Sports/Activities

Wellness Facilities

Spa

Restaurant

Toiletries

Guest Services

Entertainment

Breakfast

Child Friendly

Hot Tub

Internet

Laundry

Facility Overview

Breakfast

Breakfast in the room

Restaurant

Wine/Champagne

Kids' meals

Fruit

Coffee house on site

Parking

Free parking

Parking

Parking on site

Accessibility

Bathroom emergency cord

Wheelchair accessible

Toilet with grab rails

Activities

Neck massage

Locker rooms

Full-body massage

Body scrub

Fitness center

Nightclub/DJ

Facial treatments

Head massage

Fitness

Live music/Performance

Massage

Massage chair

Body treatments

Steam room

Happy hour

Fitness classes

Beauty services

Spa lounge/Relaxation area

Back massage

Personal trainer

Couples' massage

Foot massage

Themed dinners

Kids' club

Body wrap

Evening entertainment

Spa facilities

Hand massage

Tour or class about local culture

Indoor pool (year-round)

Sauna

Indoor pool

Hot tub/Jacuzzi

Spa/Wellness packages

General

Facilities for disabled guests

Elevator

Wifi in all areas

Soundproof rooms

Smoke-free property

Air conditioning

Non-smoking rooms

Safe

Guest Services

Ironing service

24-hour front desk

Car rental

Express check-in/out

Meeting/Banquet facilities

Daily housekeeping

Business center

Dry cleaning

Fax/Photocopying

Currency exchange

Private check-in/out

Suit press

Baggage storage

Laundry

Concierge

Room service

Tour desk

Internet

Free Wifi

Internet

Wifi

Outdoors

Terrace

Garden

Outdoor furniture

Sun deck

Security/Safety

Smoke alarms

Fire extinguishers

24-hour security

CCTV in common areas

Security alarm

CCTV outside property

Key card access

Linens, towels, and laundry washed in accordance with local authority guidelines

Guests have the option to cancel any cleaning services for their accommodation during their stay

Guest accommodation disinfected between stays

Property cleaned by professional cleaning companies

Use of cleaning chemicals that are effective against coronavirus

All plates, cutlery, glasses, and other tableware sanitized

Physical distancing in dining areas

Food can be delivered to guest accommodation

Delivered food covered securely

Hand sanitizer in guest accommodation and common areas

Shared stationery (e.g. printed menus, magazines, pens, paper) removed

Process in place to check health of guests

Staff follow all safety protocols as directed by local authorities

Access to healthcare professionals

First aid kits available

Face masks for guests available

Contactless check-in/out

Cashless payment available

Physical distancing rules followed

Spa

Heated pool

Beach umbrellas

Swimming pool

Policies

Check-in

The minimum age for check-in is 18

Cancellation policy

Free cancellation

Pet Policy

Pets are not allowed

Reviews

Value for money:

9.06

Location:

8.91

Staff:

9.22

Facilities:

9.51

Comfort:

9.38

Cleanliness:

9.28

jonathan

Nov 17, 2025 08:00:00 AM

Review Score: 10

United Kingdom

Reviewer Type: Solo Traveller

Travel Purpose: business

See All Reviews

Room Arrangement

Room Info	Facilities
Deluxe King Room Room Type: Triple Room Size: 42 m² 1 King bed(s) Bed	Food & Drink Tea/Coffee maker Bathroom Bathtub, Slippers General Interconnecting room(s) available, Air conditioning, Safe Media & Technology Telephone Internet Wireless internet Bedroom Childrens' cribs
Deluxe Twin Room Room Type: Twin Room Size: 46 m² 2 Twin bed(s) Bed	Food & Drink Tea/Coffee maker Bathroom Bathtub, Slippers General Interconnecting room(s) available, Air conditioning, Safe Media & Technology Telephone Internet Wireless internet Bedroom Childrens' cribs
Grand Canal View King Room Room Type: Triple Room Size: 42 m² 1 King bed(s) Bed	Food & Drink Tea/Coffee maker Bathroom Bathtub, Slippers General Interconnecting room(s) available, Air conditioning, Safe Media & Technology Telephone Internet Wireless internet Bedroom Childrens' cribs
Executive King Room Room Type: Triple Room Size: 42 m² 1 King bed(s) Bed	Food & Drink Tea/Coffee maker Bathroom Bathtub, Slippers General Air conditioning, Safe Media & Technology Telephone Internet Wireless internet Bedroom Childrens' cribs
Executive Twin Room Room Type: Twin Room Size: 46 m² 2 Twin bed(s) Bed	Food & Drink Tea/Coffee maker Bathroom Bathtub, Slippers General Interconnecting room(s) available, Air conditioning, Safe Media & Technology Telephone Internet Wireless internet Bedroom Childrens' cribs
Junior Suite Room Type: Suite Room Size: 53 m² 1 King bed(s) Bed	Food & Drink Tea/Coffee maker Bathroom Bathtub, Slippers General Air conditioning, Safe Media & Technology Telephone Living Area Sitting area Internet Wireless internet Bedroom Childrens' cribs
Deluxe Suite Room Type: Suite Room Size: 61 m² 1 King bed(s) Bed	Food & Drink Tea/Coffee maker Bathroom Bathtub, Slippers General Interconnecting room(s) available, Air conditioning, Safe Media & Technology Telephone Living Area Sitting area Internet Wireless internet Bedroom Childrens' cribs
Superior Suite Room Type: Suite Room Size: 80 m² 1 King bed(s) Bed	Food & Drink Tea/Coffee maker Bathroom Bathtub, Slippers General Interconnecting room(s) available, Air conditioning, Safe Media & Technology Telephone Living Area Sitting area Internet Wireless internet Bedroom Childrens' cribs
Executive Suite Room Type: Suite Room Size: 89 m² 1 King bed(s) Bed	Food & Drink Tea/Coffee maker Bathroom Bathtub, Slippers General Air conditioning, Safe Media & Technology Telephone Living Area Sitting area Internet Wireless internet Bedroom Childrens' cribs

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USD US $189

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Kempinski Hotel Hangzhou | Hotel in Hangzhou

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