Playacar Fase I Rentals Mexico Quintana Roo Playa del Carmen Playacar Fase I

Playacar Palace All Inclusive | Resort in Playa del Carmen

| 8.8 (1005 Reviews) |  1 Bathroom
Playacar Fase I Resort | Playacar Palace All Inclusive

Resort in Playacar Fase I, Playa del Carmen

Luxury property on the beach, with outdoor pool
Catch some rays at the beach or spend the day relaxing at Playacar Palace All Inclusive's full-service spa. Then enjoy a meal at one of the property's 3 restaurants.
Playacar Palace All Inclusive offers 201 accommodations with indoor private hot tubs and iPod docking stations. Beds feature premium bedding. 21-inch LED televisions come with premium satellite channels. Guests can make use of the in-room coffee/tea makers and free minibar items. Bathrooms include separate bathtubs and showers with jetted bathtubs, bathrobes, slippers, and designer toiletries.

Guests can surf the web using the complimentary wireless Internet access (speed: 25+ Mbps). Business-friendly amenities include desks and laptop-compatible safes, as well as phones; local and long-distance calls are complimentary (restrictions may apply). Additionally, rooms include complimentary bottled water and hair dryers. A nightly turndown service is provided and housekeeping is offered daily.


An outdoor pool and a children's pool are on site. Other recreational amenities include a sauna and a fitness center.

Guests under 18 years old are not allowed in the hot tub.

The recreational activities listed below are available either on site or nearby; fees may apply.

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Amenities

Air Conditioner
Parking
Pool
TV
View
Wheelchair Accessible
Ocean View
Balcony/Terrace
Accessibility
Security/Safety
Business Services
Bedding/Linens
Wellness Facilities
Spa
Restaurant
Bar
Toiletries
Guest Services
Breakfast
Child Friendly
Hot Tub
Internet
Kitchen
Laundry

Policies

Check-in
Check-in start time: 3 pm; check-in end time: midnight minimum check-in age: 18
Check-out
Check-out before noon
Child Policy
Children are welcome.
Payment Policy
Airport shuttle fee: usd 49 per person (roundtrip) airport shuttle fee per child: usd 49 (roundtrip), (up to 17 years old) the above list may not be comprehensive. fees and deposits may not include tax and are subject to change.
Pet Policy
No pets or service animals allowed

Extra-person charges may apply and vary depending on property policy government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property safety features at this property include a carbon monoxide detector, a smoke detector, a security system, and window guards special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed the name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation this property accepts credit cards, debit cards, and cash this property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room this property requires that the ages of children entered during booking reflect their accurate ages at the time of travel.

Reviews

James
Aug 19, 2025 03:21:55 AM
Review Score:   4
Summary: Food very limited, beds not that comfy, internet access seemed fine, from the moment we got there we felt like things have gone downhill, we bought attention to the guest relations of several issues a/c not working calls every morning at 8am knocks at the doors at 8:30am even after telling them not to call us early they continued. Felt like as a smoker we was targetted many times. Sat on our balcony with security 5 feet away trying to make out we was smoking when we was just enjoying the view. I spent 5500 on this hotel and after the first day we requested a refund to move hotel the guest relations will tell you nothing they can do to help even tho there was sick in the pool I refused to let my child go in the pool for 3/4 days because all they did was bucket out the sick no closure of the pool to clean it properly and lied too about what it was floating around. After this we tried to get a refund again to be told no no no. All we wanted was to move to a sutible hotel which our kids could enjoy. The only thing keeping this hotel going is the servers at the pool and pool food area., silvia and Perla are the most beautiful humans and will do anything to help make your stay a pleasant one. Shame the hotel has gone down hill so much. Dirty pool all the time tiles falling off every where paintwork old and outdated if I was you I would look at other hotels as this hotel really let its self down and how ever much you spend there they will still not help you if problems arise.
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Nightly rates from:
USD $359
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