Sercotel Ayala | Hotel in Bilbao

| 8.9 (3420 Reviews) |   Pet Friendly  4 Bathrooms  8 Guests
Bilbao City Centre Hotel | Sercotel Ayala

Hotel in Bilbao City Centre, Bilbao

Conveniently set in the Bilbao City Center district of Bilbao, Sercotel Ayala is located 886 feet from Campos Eliseos Theater, 0.6 mi from Arriaga Theater and 0.9 mi from Funicular de Artxanda. The accommodations provides a 24-hour front desk as well as free WiFi throughout the property. A buffet breakfast is available daily at the hotel. All the rooms in this property are equipped with a desk, Smart TV and mini-bar. The property is 0.6 mi from Guggenheim Museum Bilbao, 1 mi from Euskalduna Conference Center and Concert Hall and 0.9 mi from Bilbao Fine Arts Museum. The train station is in close proximity of the hotel.The nearest airport is Bilbao Airport, 8.1 mi from the accommodations.

Sercotel Ayala is located in Bilbao.

This 59 Bedrooms Hotel is suitable for tourists and travelers. It has several amenities that would guarantee your comfort. These amenities include: Laundry, Parking, Pet Friendly, and several others. This is a 4 star rated property and has over 3420 reviews with the average score of 8.9 . Coming to Bilbao and needing a place to stay? Be it for work or for leisure, consider staying at this Hotel for your next visit, you will surely love it.

You can check the reviews and description of this 59 Bedrooms Hotel if you want to learn more about this place in Bilbao. These details are authentic, as they are provided by our partner, booking.com.

This Sercotel Ayala in Bilbao is well equipped and has all facilities that have been listed below. Please note that these details were shared to us by booking.com for the listed “Sercotel Ayala”. We solely rely on their shared details and are regarded as “accurate”. If you have any concerns about the information or accuracy describing this Hotel, please let us know.

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Amenities

Air Conditioner
Parking
Pet Friendly
Wheelchair Accessible
Accessibility
Security/Safety
Business Services
Guest Services
Breakfast
Child Friendly
Heating
Internet
Laundry

Facility Overview

Parking
  • Parking garage
  • Parking
General
  • Wifi in all areas
  • Non-smoking rooms
  • Smoke-free property
  • Soundproof rooms
  • Heating
  • Air conditioning
  • Safe
  • Pet friendly
  • Elevator
  • Facilities for disabled guests
Guest Services
  • Pet basket
  • Dry cleaning
  • Vending machine (snacks)
  • Pet bowls
  • Laundry
  • Fax/Photocopying
  • Baggage storage
  • Vending machine (drinks)
  • 24-hour front desk
  • Tour desk
  • Daily housekeeping
  • Express check-in/out
  • Ironing service
  • Meeting/Banquet facilities
  • Concierge
  • Invoice provided
Internet
  • Wifi
  • Free Wifi
  • Internet
Security/Safety
  • Key card access
  • Fire extinguishers
  • Security alarm
  • Key access
  • CCTV in common areas
  • Smoke alarms
  • Guests have the option to cancel any cleaning services for their accommodation during their stay
  • Property cleaned by professional cleaning companies
  • Linens, towels, and laundry washed in accordance with local authority guidelines
  • Use of cleaning chemicals that are effective against coronavirus
  • Guest accommodation disinfected between stays
  • Guest accommodation sealed after cleaning
  • Food can be delivered to guest accommodation
  • All plates, cutlery, glasses, and other tableware sanitized
  • Physical distancing in dining areas
  • Breakfast to-go containers
  • Delivered food covered securely
  • Thermometers for guests provided by property
  • Hand sanitizer in guest accommodation and common areas
  • Access to healthcare professionals
  • Staff follow all safety protocols as directed by local authorities
  • Process in place to check health of guests
  • Shared stationery (e.g. printed menus, magazines, pens, paper) removed
  • First aid kits available
  • Mobile app for room service
  • Cashless payment available
  • Contactless check-in/out
  • Physical distancing rules followed
  • Screens or physical barriers between staff and guests in appropriate areas

Policies

Check-in
The minimum age for check-in is 18
Cancellation policy
Free cancellation
Pet Policy
Pets are allowed upon request and charges may apply.

When booking more than 4 rooms, different policies and additional supplements may apply.guests are required to show a photo id and credit card upon check-in. please note that all special requests are subject to availability and additional charges may apply, please inform of your expected arrival time in advance. you can use the special requests box when booking, or contact the property directly using the contact details in your confirmation.

Reviews

Value for money:
8.5
Location:
9.64
Staff:
9.35
Facilities:
8.84
Comfort:
9.3
Cleanliness:
9.27
Clive
Sep 15, 2026 07:00:00 AM
Review Score:   8
United Kingdom
Reviewer Type: Couple
Travel Purpose: leisure
Positive: Excellent location. Very friendly and helpful reception staff. Clean.
Negative: Air-con was difficult to control – too hot first night (tho Receptionist kindly fixed for second night)
Summary: Great location, so plenty of nearby restaurants and bars, plus business, cultural and tourist sites.
See All Reviews

Room Arrangement

Room Info Facilities
Basic Double Room
Room Type: Double
Room Size: 14 m2
1 Twin bed(s) Bed
Basic Double Room

Food & Drink

Minibar

Bathroom

Private bathroom, Hairdryer, Bidet, Free toiletries, Shower, Toothbrush, Toilet paper, Body soap, Towels, Shampoo, Toilet

General

Safety deposit box, Hardwood or parquet floors, Key card access, Heating, Air conditioning, Trash cans, Iron, Smoke alarm, Soundproofing

Media & Technology

TV, Flat-screen TV, Telephone, Satellite channels

Services

Wake-up service, Wake-up service/Alarm clock

Living Area

Desk

Bedroom

Linens, Wardrobe or closet

Accessibility

Accessible by elevator, Upper floors accessible by elevator, Entire unit wheelchair accessible

Room amenities

Non-feather pillow, Socket near the bed

View

Quiet street view, Inner courtyard view

Physical distancing

Single-room AC for guest accommodation
Standard Double Room
Room Type: Double
Room Size: 21 m2
1 Full bed(s) Bed
Standard Double Room

Food & Drink

Minibar

Bathroom

Private bathroom, Hairdryer, Bidet, Free toiletries, Walk-in shower, Shower, Toothbrush, Bath or shower, Toilet paper, Body soap, Bath, Towels, Shampoo, Toilet

General

Safety deposit box, Hardwood or parquet floors, Key card access, Heating, Air conditioning, Trash cans, Iron, Smoke alarm, Soundproofing

Media & Technology

TV, Flat-screen TV, Telephone, Satellite channels

Services

Wake-up service, Wake-up service/Alarm clock

Living Area

Desk

Bedroom

Linens, Wardrobe or closet, Cribs

Accessibility

Toilet with grab rails, Raised toilet, Roll-in shower, Accessible by elevator, Emergency cord in bathroom, Upper floors accessible by elevator, Shower chair, Entire unit wheelchair accessible, Lowered sink

Room amenities

Non-feather pillow, Socket near the bed

View

Quiet street view, Inner courtyard view

Physical distancing

Single-room AC for guest accommodation
Superior Double Room
Room Type: Double
Room Size: 31 m2
1 Full bed(s) Bed
1 Sofa bed Bed
Superior Double Room

Food & Drink

Minibar, Tea/Coffee maker

Bathroom

Private bathroom, Hairdryer, Bidet, Free toiletries, Shower, Toothbrush, Bath or shower, Toilet paper, Body soap, Bath, Towels, Shampoo, Toilet

General

Safety deposit box, Hardwood or parquet floors, Key card access, Heating, Air conditioning, Trash cans, Iron, Smoke alarm, Soundproofing

Media & Technology

TV, Flat-screen TV, Telephone, Satellite channels

Services

Wake-up service, Wake-up service/Alarm clock

Living Area

Desk, Sofa, Seating area

View

Quiet street view, View

Kitchen

Electric kettle, Coffee machine

Bedroom

Linens, Wardrobe or closet, Cribs

Accessibility

Accessible by elevator, Upper floors accessible by elevator, Entire unit wheelchair accessible

Room amenities

Non-feather pillow, Sofa bed, Socket near the bed

Physical distancing

Single-room AC for guest accommodation
Double or Twin Room
Room Type: Twin/Double
Room Size: 21 m2
2 Twin bed(s) Bed
Double or Twin Room

Food & Drink

Minibar

Bathroom

Private bathroom, Hairdryer, Bidet, Free toiletries, Shower, Toothbrush, Bath or shower, Toilet paper, Body soap, Towels, Shampoo, Toilet

General

Safety deposit box, Hardwood or parquet floors, Key card access, Heating, Air conditioning, Trash cans, Iron, Smoke alarm, Soundproofing

Media & Technology

TV, Flat-screen TV, Telephone, Satellite channels

Services

Wake-up service, Wake-up service/Alarm clock

Living Area

Desk

View

Quiet street view, Inner courtyard view, View

Bedroom

Linens, Wardrobe or closet

Accessibility

Accessible by elevator, Upper floors accessible by elevator, Entire unit wheelchair accessible

Room amenities

Non-feather pillow, Socket near the bed

Physical distancing

Single-room AC for guest accommodation

FAQ's

Is this property pet-friendly for guests?

Yes, pets are allowed at this property. Check the guest reviews to learn what guests had to share.

What time is check-in & check-out at property?

Check-in time for Sercotel Ayala starts counting from 2:00 PM and check-out is until 12:00 PM. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.

Does the property have a swimming pool?

No, this Sercotel Ayala does not have a swimming pool. Check the Facility Overview section for details about the pool and other available facilities.

How much does it cost per night to stay in property?

Best-rates for the Sercotel Ayala starts from $177 per night with includes Wheelchair Accessible, Security/Safety, Heating, Laundry, Parking, Pet Friendly, Accessibility, Business Services, Guest Services, Breakfast, Child Friendly, Internet, Air Conditioner with all other facilities. matches every traveler with their perfect accommodation, whether you are traveling with a group, friends, family, or pets.

Is property a family-friendly place to stay?

Based on the information we have received from the owner or our partner, this is considered to be a family-friendly property. Families have rated this hotel 4 stars or guests have recommended them suitable for families. As reported by the owner or manager, the hotel has specified that children are welcome. Please see details about suitability for your family or inquire with the property to learn more.

Is the property wheelchair accessible or offer services for disabled guests?

Based on the information received from our partner, the Sercotel Ayala is wheelchair accessible. Likewise, there is an elevator specified as being available at the property. Specific accessibility details may be addressed in the property details section of this page.

What is the minimum night stay policy for the property?

Based on the information reported by the owner or manager, the Sercotel Ayala indicates 1 day stay policy at this hotel. Guests are cautioned that the minimum stay policy may differ based on seasonality or availability and may be at the discretion of the owner or manager.

What cancellation policy is in place for property?

Guests are cautioned that the cancellation policy may differ based on seasonality, availability, or current travel restrictions. Guests should also be aware that this policy may be subject to change and should be confirmed prior to booking. More details may be available on this page in the property description. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.