Is this Castillejos hotel pet-friendly for guests?

No, pets are not allowed at this property. Check the guest reviews to learn what guests had to share.

Does the Castillejos hotel have a swimming pool?

Yes, this Castillejos hotel has a swimming pool. Check the Facility Overview section for details about the pool and other available facilities.

How much does it cost per night to stay in Castillejos hotel?

Best-rates for the Castillejos hotel starts from $367 per night with includes Business Services, Guest Services, Eco Friendly, Pool, Designated Smoking Area, Accessibility, Toiletries, Kitchen, Parking, Wheelchair Accessible, Bedding/Linens, Security/Safety, Fireplace/Heating, Bar, Child Friendly, Internet, Air Conditioner, TV, Balcony/Terrace, Laundry, Wellness Facilities, Restaurant, Breakfast with all other facilities. matches every traveler with their perfect accommodation, whether you are traveling with a group, friends, family, or pets.

Is Castillejos hotel a family-friendly place to stay?

Based on the information we have received from the owner or our partner, this is considered to be a family-friendly property. Families have rated this hotel 4 stars or guests have recommended them suitable for families. As reported by the owner or manager, the hotel has specified that children are welcome. Please see details about suitability for your family or inquire with the property to learn more.

Is the Castillejos hotel wheelchair accessible or offer services for disabled guests?

Based on the information received from our partner, the Castillejos hotel is wheelchair accessible. Likewise, there is an elevator specified as being available at the property. Specific accessibility details may be addressed in the property details section of this page.

What is the minimum night stay policy for the Castillejos hotel?

Based on the information reported by the owner or manager, the Castillejos hotel indicates 1 day stay policy at this hotel. Guests are cautioned that the minimum stay policy may differ based on seasonality or availability and may be at the discretion of the owner or manager.

What cancellation policy is in place for Castillejos hotel?

Guests are cautioned that the cancellation policy may differ based on seasonality, availability, or current travel restrictions. Guests should also be aware that this policy may be subject to change and should be confirmed prior to booking. More details may be available on this page in the property description. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.

The Level at Melia Castilla | Hotel in Madrid

| 9.6 (77 Reviews) | 1 Bathroom

Castillejos Hotel | The Level at Melia Castilla

Hotel in Castillejos, Madrid

Hotel connected to the convention center in Madrid with 2 restaurants
This hotel features 2 restaurants, a 24-hour fitness center, and a bar/lounge. Free continental breakfast, free WiFi in public areas, and a free manager's reception are also provided. Additionally, a swim-up bar, a snack bar/deli, and a conference center are onsite.
The Level at Melia Castilla offers 84 accommodations with minibars and espresso makers. Pillowtop beds feature premium bedding. 32-inch LED televisions come with digital channels. Bathrooms include bathrobes, slippers, designer toiletries, and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks, safes, and phones. Additionally, rooms include complimentary bottled water and hair dryers. A nightly turndown service is provided and housekeeping is offered daily.

Recreational amenities at the hotel include a 24-hour fitness center and a seasonal outdoor pool.

Children under 18 years old are not allowed in the swimming pool, fitness facility, or hot tub without adult supervision. Guests under 18 years old are not allowed in the swimming pool, fitness facility, or hot tub.

The recreational activities listed below are available either on site or nearby; fees may apply.

Amenities

Air Conditioner

Parking

Pool

Designated Smoking Area

Wheelchair Accessible

Balcony/Terrace

Accessibility

Security/Safety

Business Services

Bedding/Linens

Wellness Facilities

Fireplace/Heating

Restaurant

Bar

Toiletries

Guest Services

Eco Friendly

Breakfast

Child Friendly

Internet

Kitchen

Laundry

Facility Overview

Bathrooms

Shampoo

Bathrobes

Designer toiletries

Private bathroom

Hair dryer

Towels

Toilet paper

Soap

Bedroom

Free cribs/infant beds

Pillow-top mattress

Blackout drapes/curtains

Heating (climate-controlled)

Premium bedding

Bed sheets

Air conditioning (climate-controlled)

Connecting rooms available

LED light bulbs

Soundproofing

Energy-saving switches

Slippers

Phone

Laptop-friendly workspace

Turndown service

Desk

Iron/ironing board

Recycling

Safe

Eco-friendly cleaning products used

Breakfast

2 restaurants and 1 coffee shop/cafe

Free continental breakfast available 7:30 AM–10:30 AM on weekdays and 7:30 AM–11:00 AM on weekends

Coffee/tea in common area(s)

1 swim-up bar and 1 bar

24-hour room service

Free daily reception

Free bottled water

Espresso maker

Minibar

Electric kettle

Parking

Wheelchair-accessible parking available

Limited onsite parking

Self parking on site (EUR 29 per day)

Electric car charging station on site

Accessibility

Elevator

Wheelchair-accessible registration desk

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

Handrails in stairways

Wheelchair-accessible pool

Wheelchair-width doorways

Visual fire alarm

Wheelchair-accessible public washroom

Wheelchair-accessible parking

Wheelchair-accessible lounge

Wheelchair accessible (may have limitations)

Wheelchair-accessible restaurant

In-room accessibility

Activities

Bicycle rentals

Seasonal outdoor pool

24-hour fitness center

Entertainment

32-inch LED TV

Digital channels

General

Meeting rooms - 30

Conference center

Ballroom

Elevator

Gift shop/newsstand

Reception hall

ATM/banking services

Front-desk safe

Banquet hall

Chinese (Mandarin)

German

English

French

Italian

Russian

Portuguese

Spanish

Arabic

No plastic coffee stirrers

Biodegradable coffee stirrers

No plastic soda bottles

Double-glazed windows

Vegan dining options

Comprehensive recycling policy

Vegetarian dining options

Designated smoking areas

Fireplace in lobby

Local culture & ecosystem education

TV in lobby

No plastic water bottles

No plastic drinking straws

Biodegradable drinking straws

Guest Services

Free cribs/infant beds

Snack bar/deli

In-room child care (surcharge)

Seasonal outdoor pool

Laundry facilities

Soundproofed rooms

Concierge services

Daily housekeeping

24-hour front desk

Tour/ticket assistance

Turndown service

Luggage storage

Multilingual staff

Wedding services

Laundry facilities

Dry cleaning service

Porter/bellhop

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Outdoors

Garden

Pool sun loungers

Terrace

Policies

Check-in

Check-in start time: 3:00 pm; check-in end time: 1:00 am early check-in is available for a fee early check-in subject to availability express check-in available minimum check-in age: 18

Check-out

A late check-out fee will be charged check-out before noon express check-out available late check-out subject to availability

Child Policy

Children are welcome. kids stay free! up to 2 children 16 years old and younger stay free when using existing bedding. rollaway/extra beds are not available. free cribs (infant beds)!

Payment Policy

Self parking fee: eur 29 per day early check-in is available for a fee (subject to availability) late check-out is available for a fee (subject to availability) the above list may not be comprehensive. fees and deposits may not include tax and are subject to change.

Pet Policy

Pets not allowed (service animals are welcome, and are exempt from fees)

Extra-person charges may apply and vary depending on property policy government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property safety features at this property include a smoke detector and window guards special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property / stay dates) special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed the name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation this property accepts credit cards and cash this property uses eco-friendly cleaning products

Reviews

Jeff

Apr 23, 2025 08:07:06 AM

Review Score: 10

Summary: An excellent choice in every way. Will definitely stay here again when returning to Madrid.

See All Reviews

Room Arrangement

Room Info	Facilities
Castilla The Level Room Size: 807 square feet m² 1 King Bed	General Ping - 22.68, Number of living rooms 0, Executive level room, Number of bedrooms - 1, Separate dining area, Square meters - 75, Deep soaking bathtub, Separate bathtub and shower, Square feet - 807, Wardrobe or closet, Separate sitting area, Rainfall showerhead, Bed count minimum 1, Bed count maximum 1
The Level, Grand Suite Room Size: 678 square feet m² 2 Twin Beds	General Square feet - 678, Number of living rooms 0, Executive level room, Number of bedrooms - 1, Separate dining area, Ping - 19, Square meters - 63, Deep soaking bathtub, Separate bathtub and shower, Wardrobe or closet, Separate sitting area, Rainfall showerhead, Bed count minimum 2, Bed count maximum 2
The Level, Junior Suite Room Size: 538 square feet m² 1 Queen Bed	General Number of living rooms 0, Executive level room, Square feet - 538, Number of bedrooms - 1, Separate dining area, Square meters - 50, Deep soaking bathtub, Separate bathtub and shower, Ping - 15.12, Wardrobe or closet, Separate sitting area, Rainfall showerhead, Bed count minimum 1, Bed count maximum 1
Room (Family Communicated The Level 2+2) Room Size: 678 square feet m² 3 King Bed and Twin Beds 4 Twin Beds	General Square feet - 678, Number of living rooms 0, Square meters - 63, Executive level room, Deep soaking bathtub, Separate bathtub and shower, Number of bedrooms - 2, Ping - 19.05, Wardrobe or closet, Rainfall showerhead, Bed count maximum 4, Bed count minimum 3
The Level, Premium Room Room Size: 398 square feet m² 2 Twin Beds 1 King Bed	General Number of living rooms 0, Executive level room, Deep soaking bathtub, Number of bedrooms - 0, Ping - 11, Wardrobe or closet, Square meters - 37, Bathtub or shower, Rainfall showerhead, Bed count minimum 1, Square feet - 398, Bed count maximum 2
Room (Premium Triple Room The Level) Room Size: 398 square feet m² 2 Double Bed and Twin Bed	General Number of living rooms 0, Executive level room, Deep soaking bathtub, Number of bedrooms - 0, Wardrobe or closet, Square meters - 37, Bathtub or shower, Rainfall showerhead, Bed count minimum 2, Square feet - 398, Ping - 11.19, Bed count maximum 2
The Level, Deluxe Room Room Size: 280 square feet m² 1 King Bed	General Ping - 8, Number of living rooms 0, Executive level room, Number of bedrooms - 0, Square feet - 280, Wardrobe or closet, Shower only, Square meters - 26, Rainfall showerhead, Bed count minimum 1, Bed count maximum 1
The Level, Family Room, Connecting Rooms Room Size: 678 square feet m² 3 King Bed and Twin Beds 4 Twin Beds	General Square feet - 678, Number of living rooms 0, Executive level room, Number of bedrooms - 0, Connecting rooms available, Ping - 19.05, Square meters - 63, Deep soaking bathtub, Separate bathtub and shower, Wardrobe or closet, Rainfall showerhead, Bed count maximum 4, Bed count minimum 3